Build Your Dream Vacation

Wayne Has Gone ABOVE AND BEYOND!

I feel compelled to notify you about one of your employees.
This man is a God send!!!

I had booked a trip for my son, daughter in law, myself and 4 grand children.
Due to covid, our trip was on credit. I rebooked in October, with another travel agency, AND MY NIGHTMARE BEGAN!!!!!!

2 Days ago, I had sent him/her an email about my itinerary and passes. I received an email that stated, LOL… I thought I had sent it. Please check your junk mail.

I should have sent this on October 22. When I tried to reserve my Disney days, I wasn’t able to as it was fully booked!!
My trip begins in 9 days. Dec 3-9 I emailed and called him/her and still have not heard from him/her!! I told him/her how distraught I am and how my grand children won’t understand!! Still NO REPLY!!!!

I am writing to you to inform you of this ANGEL on your payroll!

Wayne had gone ABOVE AND BEYOND and made our Christmas Miracle happen.

I am an avid traveller and I will ONLY use your company and my saviour, Wayne!!

I’m still crying with joy over his dedication and empathy that he showed me!!

I can’t say enough about this man!
Thank you,

True Dedications

Hope your well. Just wanted to take a minute and let you know how impressed I’ve been working with Wayne. He has always responded right away to any questions or concerns we have had, and made the booking process very easy.

Further his true dedication to his clients has really shown since we found out our trip has to be canceled and re booked due to these new travel restrictions, he has been in constant contact with the airline and ourselves working hard to get it fixed.

As I mentioned to him someone’s true customer service shines not just when go smooth, but when the wheels come off and they go above and beyond.

As someone who’s also been is sales and management for almost 20 years now I know these types of emails don’t come often enough. So its important to let you know when your team is doing things right, rather than just the constant rants we as leaders have to sift through from upset customers due to things that are usually completely out of our control.

Long story short Wayne has been great, and fingers crossed we can get this trip rebooked .

Stay safe

We Love Happy Customers!

Both Jane and I thank you so much for helping plan our trip. Your speedy assistance and helpful tips made the whole thing so easy. You are so sweet AND super professional. Rare traits!

Thanks again,

Another Satisfied Customer

All our dealings with Carol were very positive and she was always willing to help us out in any way she could. We would certainly use Carol again and recommend Ocean Breeze Travel to anyone.

Cheers